Terms and conditions

Please read our terms and conditions for products.

REFUND POLICY

Please review your selection carefully before purchasing.
Please also check your order carefully when you pick up or take delivery. No claims will be recognised after 24 hours. If 24 hours have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

If you believe the produce you’ve received is defective, damaged or significantly different from what you purchased, please call or email to let us know. We’ll require photographs that illustrate the problem so we can be clear what the issue is. If the problem can’t be determined via photographic evidence we may ask to view the actual product.

Replacement of goods

If your claim is accepted, we’ll do our best to replace the item/s in question as quickly as we can. If we’re unable to replace the item with the same product then we’ll either offer you a similar alternative or refund the payment.

Refunds

Once your claim is approved, we’ll process the refund and a credit will automatically be applied to your credit card or original method of payment. This process may take up to a week to occur.

Cancellation penalty

If you decide that you need to cancel your purchase and require a refund, we will charge a processing fee of 15% or R200.00 whichever is the greater.

Frequently asked questions?

 

1. Where do you deliver?

 

 

We deliver in Gauteng  and surrounding areas.

2. What if I’m outside the delivery zones?

If you live outside the areas to which we can deliver or you need delivery on a day that doesn’t correspond with our delivery schedule, we’ll try and assist in delivery.

3. How will my order be packed?

All orders are packed in a sealed box. Your produce will remain fresh and cold inside the box for  hours.